By creating an Oremi account or using the service, you accept these terms. If you do not accept them, do not use Oremi. Where you use Oremi on behalf of a business, you confirm you are authorised to bind that business.
You must be at least 18 and legally able to enter into a contract. You must not be subject to sanctions, or resident in a jurisdiction where the service is prohibited. You may hold one personal account. We may decline or close an account where these conditions are not met.
Your account is personal to you. You are responsible for everything done through it, and for keeping your PIN, device and recovery material secure. Do not share your PIN with anyone, including anyone claiming to be from Oremi. We will never ask for it.
Tell us immediately if you suspect unauthorised access. We may suspend access while we investigate.
Oremi is a software interface. It lets you hold and move value, buy connectivity and utilities, and organise savings with others, through a conversation.
Oremi is not a bank. We do not take deposits in the banking sense, we do not lend, and balances held through Oremi are not covered by deposit insurance. Payments to and from bank accounts are executed by licensed payment providers.
Oremi does not give financial advice. Nothing in the service is a recommendation to buy, sell or hold any asset. Decisions are yours.
Your crypto wallet is self-custodial. The material that controls it is generated for you and held in a form we cannot read. This means you, and only you, can authorise movement of those assets.
We cannot recover lost keys or recovery phrases. If you lose that material and have no backup, access to those assets is lost permanently. This is a property of self-custody, not a limitation of our support.
You are responsible for the accuracy of every instruction, including amounts, account numbers, wallet addresses and networks. Confirm details before approving.
Transactions are final. Blockchain transfers cannot be reversed by anyone once confirmed. Bank transfers, once settled, can only be recalled through the receiving institution and at its discretion. Sending to a wrong address, or on the wrong network, will usually result in permanent loss.
Exchange rates quoted in chat are indicative and valid for a short window. The rate applied is the one at execution. We may set minimum and maximum limits, and may decline an instruction where we reasonably suspect fraud, error or a legal restriction.
Fees are shown before you confirm, and are deducted at the time of the transaction. Network fees on blockchain transfers are set by the network, not by us, and vary with congestion. Third parties such as banks or card issuers may apply their own charges, which we do not control.
Cryptocurrency values move sharply and can fall as well as rise. Digital assets are not legal tender in Nigeria or South Africa, are not backed by any government, and are not protected by any compensation scheme. Regulatory treatment may change with little notice, and could affect your ability to convert assets to local currency. Do not commit funds you cannot afford to lose.
These are supplied by third-party providers. We pass on your order and the details you give us. Coverage, speed and activation are determined by the provider and the network in question, and we do not guarantee them.
Because these products are delivered immediately and consumed on use, they are generally not refundable once delivered. Where an order fails or is never delivered, we refund the amount paid. Where you supply an incorrect number or device, we cannot recover the value.
A savings circle is an arrangement between its members. Oremi provides the tooling: it schedules contributions, records them, and rotates the pot according to the order the group agrees.
We are not a guarantor. If a member stops contributing, we can suspend their participation and inform the group, but we do not underwrite the shortfall or compensate other members. Join circles only with people you trust.
We are required to monitor for suspicious activity, to verify identity in defined circumstances, and to report where the law obliges us to. We may request information or documents at any time, and may restrict an account until they are provided. We may be prohibited by law from telling you why a particular action was taken.
You may close your account at any time. Withdraw your balances first: closing destroys the wallet, and anything left in it cannot be recovered.
We may suspend or close an account where we reasonably believe these terms have been breached, where required by law or a provider, or where continuing would expose you or us to unacceptable risk. Where we may lawfully do so, we tell you and give you a reasonable opportunity to withdraw your balances.
The Oremi name, logo, interface and content are ours or our licensors'. You may use the service as intended; you may not copy, reverse engineer, or create derivative works from it. Content you submit remains yours, and you grant us only the licence needed to operate the service for you.
The service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error free. Parts of it depend on third parties, including banks, blockchain networks, connectivity providers and the messaging platforms, and those may fail or change without notice.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from: your own error in a transaction instruction; loss of your PIN or recovery material; movements in the value of digital assets; the acts, omissions or failures of third-party providers; or events beyond our reasonable control. Our total liability in connection with the service is limited to the fees you paid us in the three months before the event giving rise to the claim.
Raise a complaint with [email protected] and we will acknowledge it and investigate. If it cannot be resolved that way, the parties will first attempt resolution in good faith before commencing proceedings. These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction, without affecting any mandatory protection available to you in your country of residence.
We may change these terms as the service or the law develops, and will post the updated version here with a new date. Material changes affecting your rights will be notified to you directly. Continuing to use Oremi after a change means you accept it.
If any provision is found unenforceable, the rest continues to apply. Our not enforcing a right on one occasion does not waive it. You may not transfer your rights under these terms; we may transfer ours as part of a reorganisation or sale of the business, without reducing your rights.
Questions: [email protected].