Help Desk & FAQs

Simply message the bot with a direct conversational command, for example, "swap" or "swap 100 USDT to NGN".

The AI Assistant will fetch live conversion rates, display a secure collection address, and credit your balance automatically as soon as the transaction is confirmed on the public blockchain.

We support direct Bank Payouts to all major South African banking institutions, including Capitec Bank, First National Bank (FNB), Standard Bank, ABSA, Nedbank, and custom specified providers.

We also offer instant mobile e-Wallet payouts (with a flat R40 transaction fee) delivered directly to your cell number.

Our flat conversion system holds simple, transparent fees and rates:

• NGN to ZAR Swaps: Conversions map to an exchange rate of 91 (1 ZAR = ₦91 NGN) with a flat fee of ₦100 NGN.
• ZAR to NGN Swaps: Conversions map to an exchange rate of 79 (1 ZAR = ₦79 NGN) with a flat fee of R35 ZAR.

There are absolutely no minimum limits for blockchain crypto deposits.

For direct fiat-to-fiat swaps, the system requires a baseline transaction amount: a minimum of ₦101 NGN for Naira to Rand, and R36 ZAR for Rand to Naira, ensuring cover for underlying processing costs.

Payouts are dispatched instantly as soon as you authorize the withdrawal using your 4-digit PIN.

Bank payments and mobile e-wallets usually complete inside 5 to 10 minutes. On rare occasions of bank delays or public holidays, it may take up to an hour.